1. Overview

Pelonis (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website at https://www.pelonis.com (“Site”).

By using our Site, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email, phone number, address, product registration info, etc., submitted through contact forms, warranty registration, or service requests.

• Order/Service Data: Information related to purchase, service, or delivery (if applicable).

• Automatically Collected Information: IP address, browser type, device ID, pages visited, and time spent via cookies or analytics tools.

• User Communications: Emails or support inquiries.

3. How We Use Your Information

We use your information to:

• Respond to inquiries or support requests

• Register products and manage warranties

• Improve our products, services, and website experience

• Send marketing communications (with opt-out option)

• Comply with legal obligations

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance user experience and analyze website traffic. You can manage cookie preferences through your browser settings.

5. Information Sharing

We do not sell your personal data. We may share your information with:

• Authorized service providers (e.g., customer service, logistics)

• Legal authorities if required by law

• Analytics and marketing tools (e.g., Google Analytics)

All third parties are contractually obligated to safeguard your data.

6. Your Rights

Depending on your location, you may have the right to:

• Access or correct your personal data

• Request deletion of your data

• Opt-out of data sharing or marketing communications

To exercise your rights, contact us at customersupport@pelonis.com.

7. California Privacy Rights (CCPA)

If you are a California resident, under the California Consumer Privacy Act (CCPA), you have the right to:

• Know what personal data we collect and why

• Request deletion of your personal data

• Opt out of the “sale” of your data (we do not sell personal data)

To submit a request, email us at customersupport@pelonis.com with the subject “CCPA Request”.

8. Children’s Privacy

We do not knowingly collect personal data from children under 13. If you believe we have collected such information, please contact us and we will delete it promptly.

9. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your data. However, no system is 100% secure.

10. Links to Other Websites

Our Site may contain links to third-party websites. We are not responsible for their privacy practices or content.

11. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a new “Last Updated” date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Email: customersupport@pelonis.com
Phone: 1-800-842-1289
Address: 300 Kimball Dr, Parsippany, NJ 07054, USA